Capsule & Compatibility
Can I use other/different brand of capsules in the Podio X1 machine?
No. Only Podio capsules are compatible. The machine uses an optical reader to reject non-Podio capsules.
Are Podio capsules sustainable or compostable?
Composability depends on local waste processing. Our capsules are made of 94% PP and 6% PET. Plastic capsules must be emptied of coffee waste, or they will go into residual waste (same as aluminium capsules).
Do Podio capsules contain allergens or gluten?
Allergen information is provided on the outer packaging of each capsule box, not on individual capsules. Only the Hot Chocolate capsules contain allergens - specifically milk. No capsules contain gluten.
Allergen and nutritional informationAre Podio capsules BPA-free?
Yes, the Podio capsules are BPA free.
Where can I find the expiry date on the capsules?
On the packaging box of the capsules.
Can I reuse a Podio capsule?
No. Reusing capsules compromises drink quality and may damage the machine.
Ordering & Supply
How do I reorder capsules or machines?
Use your usual supplier or the Podio B2B site for capsules and machines.
How do I order spare parts?
Contact your machine supplier and provide the model and serial number.
Machine Operation & Features
What cup sizes does the Podio X1 support?
Fixed sizes: 4oz, 6oz, and 12oz (UK only).
Does the Podio X1 dispense milk drinks?
No, the Podio X1 dispenses espresso drinks and hot chocolate.
Can the Podio X1 dispense drinks continuously?
Yes, the Podio machine can dispense espresso drinks continuously. For longer drinks, the machine may need to briefly reheat water between consecutive servings to maintain optimal temperature and performance.
How long does it take to make a drink?
Espresso: 15–20 seconds. Longer drinks: approximately 30 seconds,
Does the machine enter sleep mode?
Yes, after 1 hour of inactivity.
Maintenance & Troubleshooting
How do I clean the optical capsule reader?
Use a soft disposable cloth with Costa Coffee approved food safe sanitiser, you can find a list of these here. Clean regularly to prevent capsule rejection.
Does the Podio X1 dispense milk drinks?
No, the Podio X1 dispenses espresso drinks and hot chocolate.
Health and Safety GuideHow do I activate a manual rinse?
Press and hold the first and last buttons (buttons C and E) to activate a manual rinse.
Manual rinse videos
What do the flashing lights on my machine mean?
The machine requires attention, refer to the troubleshooting section of the Operator Manual.
Operator manuals.
What happens if the water tank is empty?
The machine shuts off dispensing of drinks and indicator B will flash red and trigger an audible alarm. Please refill the water tank, the machine will continue dispensing the drink.
What is the capacity of the capsule bin?
The capsule bin holds up to 15 capsules. When full, a red light flashes and the machine stops dispensing until the bin is emptied. The counter resets each time the capsule bin is removed.
How do I report an issue or fault?
Contact your supplier with the following details including the machine model, serial number, and a detailed description of the fault to help get the support you need.
Where can I find more information on the warranty?
Please contact your machine supplier.
Why is my machine making unusual noises?
Please ensure all parts are securely in place - especially the water tank, which must be properly refilled and seated. If the problem continues, reach out to your supplier for further assistance.
Why is my coffee flow weak or slow?
Please ensure the water tank and the water filter (if present) are securely in place, it must be properly refilled and seated. Use cold, non carbonated water. Run a descaling cycle. If the problem continues, reach out to your supplier for further assistance.
Why is my drink cold?
A common reason for unexpectedly cool drinks is pouring into cold crockery. If the cup or mug hasn’t been pre-warmed, it can absorb heat from the drink, lowering its temperature noticeably. We recommend warming your cup before use - especially for espresso or smaller-volume drinks. If the issue persists even with pre-warmed crockery, it may be due to limescale build-up affecting the machine’s heating performance. In that case, please complete a full descale. If the problem continues after descaling, contact your machine supplier for further assistance.
What is the capacity of the used capsule bin?
When the used capsule bin is full at approximately 15 capsules indicator A will be steadily lit red and the drink buttons are switched off. The capsule bin must be emptied. Note that the counter for the capsule bin is reset each time it is removed from the machine.
The blue seal came off in the water tank, what should I do?
The blue seal may come off with the water filter during replacement. To remove it from the tank, you can carefully scoop it out using a fork or similar utensil. Each new filter includes a replacement seal, so once removed, simply install the new one provided with the new filter.
No water is coming out of my machine.
Please ensure the water tank and the water filter (if present) are securely in place, it must be properly refilled and seated. Use cold, non carbonated water. Make sure the blue seal on the water filter is not blocking the water inlet holes. If the problem continues, reach out to your supplier for further assistance.
Why are buttons A and C blinking simultaneously?
The machine is about to perform an automatic rinse. Please make sure the espresso cup stand or flat drip tray is correctly positioned to catch the rinse water. Once the cycle is complete, empty the tray to prevent overflow or mess.
Indicator B is blinking yellow, what does this mean?
The machine requires a descale cycle. Please follow the instructions in the Operator manual or watch this video.
MaintenanceAll the drink lights are blinking, what does this mean?
The machine is heating up.